Returns & Refunds

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Each item is made to order, therefore returns are only accepted if a product is damaged or if the print itself is below par.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept returns or issue refunds for non-defective items. All sales are final unless any of the before mentioned issues are relevant.

1. To start a return, please contact us at adele@growwell.co.za.
2. We’ll send you a return shipping label, as well as instructions on how and where to send your package.
3. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at adele@growwell.co.za.

Exceptions

We cannot accept returns on sale items.

Refunds 

We will notify you once we’ve received the return. You’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your bank account.

If more than 15 business days have passed since we’ve approved your return, please contact us at adele@growwell.co.za.